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Help & FAQs

Uploading Artwork

Which design formats do you accept?

  • Acceptable formats include .ai, .eps, .png, .jpg, .jpeg, .gif, and .pdf.
  • Extend artwork at least 1/8" beyond the label's edge to prevent unwanted borders.
  • Maintain a minimum of 1/8" from the label's edge to safeguard critical elements.
  • Use CMYK for accurate color reproduction.
  • Keep the file size under 50 MB to ensure efficient processing.
  • Use fonts no smaller than 6 pt for legibility.
  • Design borders with a minimum thickness of 0.5 pt.
  • Embed all images; avoid linked files.
  • Remove any die-cut outlines from the final artwork

These guidelines are designed to ensure your label designs are print-ready and meet industry standards. If you need assistance with specific design elements or have further questions, feel free to ask

Ordering

Can I cancel my order?

Customer satisfaction is our priority. While custom orders can be tricky to modify once confirmed, please don't hesitate to contact us if you need changes. We'll try our hardest to accommodate your request! Once a custom order has been printed, cancellation is not possible.

What if I want to speak to someone?

We want to speak to you too! Contact us using the contact form below with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We are happy to say we ship worldwide!

How long will it take to receive my order?

Once we receive your order, we typically print your custom labels in the next two business days. Shipping times depend on the products and destination (estimated at checkout)destination.

Blank labels are usually shipped out the next business day.

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.